Delivery

All products purchased through this website can be delivered to valid UK mainland addresses.

Delivery charges apply and vary regarding the nature of the products purchased and the location to which they are being delivered. Please refer to the delivery indicator/link on the details page of the product in which you are interested (near the price box). This states the service usually required to deliver this product to you.

Charges may also vary for the postcode of your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

Please note that in some cases where the order is over £1000 there may still be freight charges to pay, if this is the case we will contact you before we proceed with the order. Typically this would only be applicable where the products ordered are large/heavy/fragile. Also note that depending on the product being transported “Fragile” delivery may not always be on a pallet, this is at the discretion of the freight forwarding company.

All products will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. Please check the relevent service below for delivery charge costs and estimated timescales related to the products on your order.

Remember, if you create an account during checkout you can login at a later date to check the status of your orders.

Delivery of your ordered products usually requires one of the following two services. In the majority of cases, delivery by either service is usually expected to occur the next working day following receipt of your dispatch email notification.

All products purchased through this website can be delivered to valid UK mainland addresses.
Delivery charges apply and vary regarding the nature of the products purchased and the location to which they are being delivered.
Charges may vary for the postcode of your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

Please note that in some cases where the order is over £1000 there may still be freight charges to pay, if this is the case we will contact you before we proceed with the order. Typically this would only be applicable where the products ordered are large/heavy/fragile. Also note that depending on the product being transported “Fragile” delivery may not always be on a pallet, this is at the discretion of the freight forwarding company.

All products will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability.

Parcel Delivery

Small or regular boxed items (such as showers and taps etc.) are usually delivered via parcel courier with the signature of the consignee required for delivery by default. If however you specify in the ‘Delivery Request / Notes’ box upon checkout, some services are able to deliver to a neighbouring property if you are not home or leave in a designated ‘safe place’ indicated by you. However please be aware that not all delivery services can meet all requests.

If the total weight of your order exceeds the weight of a standard parcel, your order will be shipped by pallet.

The price of standard delivery is £15 to valid UK postcodes.

All products delivered via parcel courier will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. We make every effort to dispatch and deliver these goods usually within 3-7 (three to seven)* working days, however circumstances do occasionally intervene to prevent this. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification.

Please be aware that our suppliers do have cut-off dates for taking orders and then making those deliveries to us during the week, e.g. Roper Rhodes and Tavistock have an order by date on a Wednesday for us to then receive the products on the Friday and HIB have an order by date on a Thursday for us to then receive the products on the Monday. If you have missed the weeks cut-off date on the order then we cannot guarantee that we will be able to get the product(s) to you within 7 (seven) working days.

If there is a delay, you will be contacted by email and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).

All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard courier UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

Please note that when you sign for the goods, the courier accepts this as confirmation that the parcel has been delivered in ‘good condition’. Your goods should arrive in perfect condition, but if you see at the point-of-delivery that this is clearly not the case, please do not accept the delivery and sign the delivery document as ‘damaged’. If you receive multiple parcels and a single item is damaged you must accept the complete order and note on the delivery document of the item damaged. When receiving deliveries the drivers are under instruction to give you time to check for any obvious signs of damage. If the drivers do not allow you time to check the products please sign the delivery document to indicate “no time given to check” and contact us immediately to advise of this. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. If you have rejected the delivery or not been given time to check the products by the driver according to these guidelines please kindly notify us by e-mail as soon as possible. You have 24 hours to report to us that you have signed the delivery document as ‘damaged’ for the collection and replacement of the damaged product to come at no cost. However anything else will result in us not covering the transportation costs to return the product or to send the replacement.

If however the courier attempts delivery and is unable to complete (e.g. you are not home), they will usually post a notification card through the letterbox indicating what to do next to obtain your parcel. Often if a signature cannot be obtained, the goods will be returned to the local courier depot and await re-delivery or collection by the customer.

In the case of some very small and light items, parcel delivery may occur by method of regular postal services with no signature required.

Pallet Delivery

When your order consists of large or heavy items (such as baths, shower enclosures, shower trays or sanitary ware etc.), or a large number of items, delivery will usually be made to you via secure pallet.

The price of pallet delivery differs depending on your postcode and the size and weight of your order. Please use the shipping calculator on the basket page to calculate the price.

All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

When using this service, your order will be dispatched as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. With palletised delivery, we make every effort to dispatch and deliver these goods usually within 3-7 (three to seven)* working days. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification.

Please be aware that our suppliers do have cut-off dates for taking orders and then making those deliveries to us during the week, e.g. Roper Rhodes and Tavistock have an order by date on a Wednesday for us to then receive the products on the Friday and HIB have an order by date on a Thursday for us to then receive the products on the Monday. If you have missed the weeks cut-off date on the order we should still be able to get the product(s) to you within 7 (seven) working days but again this cannot be guaranteed.

If there is a delay, you will be contacted by e-mail and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).

Please note that when you sign for the goods, the local pallet carrier accepts this as confirmation that the consignment has been delivered in ‘good condition’. Your goods should arrive in perfect condition, but if you see upon the point-of-delivery that this is clearly not the case, please do not accept delivery or sign only as ‘damaged’. If you receive multiple parcels and a single item is damaged you must accept the complete order and note on the delivery document of the item damaged. When receiving deliveries the drivers are helpful and are instructed to give you 15 minutes to check for any obvious signs of damage. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. Please notify us by e-mail as soon as possible if you have rejected delivery according to these guidelines. You have 24 hours to report to us that you have signed the delivery document as ‘damaged’ for the collection and replacement of the damaged product to come at no cost. However anything else will result in us not covering the transportation costs to return the product or to send the replacement.

Important: The pallet delivery service provides delivery to the roadside only. If your property is some distance from the roadside or in a multi-storey complex, please ensure someone able-bodied is available to unpack your pallet and remove your consignment from the roadside as the delivery driver will not provide this service.

Direct Delivery

If your order consists of products from one single brand, you may be offered supplier direct delivery.

If your order consists of products from more than one brand, your order will be shipped using a standard parcel or pallet.

The price of delivery from HiB is £30 to valid UK postcodes.

The price of delivery from Eastbrook is £54 to valid UK postcodes.

All products delivered via direct delivery will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. We make every effort to dispatch and deliver these goods usually within 3-7 (three to seven)* working days, however circumstances do occasionally intervene to prevent this. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification.

Please be aware that our suppliers do have cut-off dates for taking orders and then making those deliveries to us during the week, e.g. Roper Rhodes and Tavistock have an order by date on a Wednesday for us to then receive the products on the Friday and HIB have an order by date on a Thursday for us to then receive the products on the Monday. If you have missed the weeks cut-off date on the order then we cannot guarantee that we will be able to get the product(s) to you within 7 (seven) working days.

If there is a delay, you will be contacted by email and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).

All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard courier UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

Please note that when you sign for the goods, the courier accepts this as confirmation that the parcel has been delivered in ‘good condition’. Your goods should arrive in perfect condition, but if you see at the point-of-delivery that this is clearly not the case, please do not accept the delivery and sign the delivery document as ‘damaged’. If you receive multiple parcels and a single item is damaged you must accept the complete order and note on the delivery document of the item damaged. When receiving deliveries the drivers are under instruction to give you time to check for any obvious signs of damage. If the drivers do not allow you time to check the products please sign the delivery document to indicate “no time given to check” and contact us immediately to advise of this. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. If you have rejected the delivery or not been given time to check the products by the driver according to these guidelines please kindly notify us by e-mail as soon as possible. You have 24 hours to report to us that you have signed the delivery document as ‘damaged’ for the collection and replacement of the damaged product to come at no cost. However anything else will result in us not covering the transportation costs to return the product or to send the replacement.

If however the courier attempts delivery and is unable to complete (e.g. you are not home), they will usually post a notification card through the letterbox indicating what to do next to obtain your parcel. Often if a signature cannot be obtained, the goods will be returned to the local courier depot and await re-delivery or collection by the customer.

Exclusion Zones