Delivery

Delivery Services

All products purchased through this website can be delivered to valid UK mainland addresses.

Delivery charges apply and vary regarding the nature of the products purchased and the location to which they are being delivered. Please refer to the delivery indicator/link on the details page of the product in which you are interested (near the price box). This states the service usually required to deliver this product to you.

Charges may also vary for the postcode of your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the 'Shipping Estimate' tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

All products will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. Please check the relevent service below for delivery charge costs and estimated timescales related to the products on your order.

Remember, if you create an account during checkout you can login at a later date to check the status of your orders.

Delivery of your ordered products usually requires one of the following two services. In the majority of cases, delivery by either service is usually expected to occur the next working day following receipt of your dispatch email notification.

Parcel Delivery

Service Cost Description Of Service Timescale
Parcel Delivery Free to valid UK** postcodes for orders over £250, else £10.00 applies.

Exclusions apply.

A single charge for a parcel delivery**. If you order more than one product that utilises this service, only the first parcel delivery charge is applicable. Your items will be grouped into a single courier parcel consignment. Note that if your order also contains products that require Pallet Delivery, additional charges will apply.
View full delivery information >

3-5 working days estimated.

Delivery usually occurs the next working day following receipt of the dispatch notification email.

Small or regular boxed items (such as showers and taps etc.) are usually delivered via parcel courier with the signature of the consignee required for delivery by default. If however you specify in the 'Delivery Request / Notes' box upon checkout, some services are able to deliver to a neighbouring property if you are not home or leave in a designated 'safe place' indicated by you. However please be aware that not all services can meet all requests.

If you order multiple products that are delivered by the parcel courier service, these will be grouped into a single consignment and you will only be issued one delivery charge at the current rate reflected. Note that if your order also contains products that require Pallet Delivery, the higher of the two charges applies.

All products delivered via parcel courier will be shipped as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. We make every effort to dispatch and deliver these goods usually within 3-5 (three to five)* working days, however circumstances do occasionally intervene to prevent this. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification. If there is a delay, you will be contacted by email and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).

All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard courier UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the 'Shipping Estimate' tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

Please note that when you sign for the goods, the courier accepts this as confirmation that the parcel has been delivered in 'good condition'. Your goods should arrive in perfect condition, but if you see at the point-of-delivery that this is clearly not the case, please do not accept delivery or sign only as 'damaged'. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. Please kindly notify us by e-mail as soon as possible if you have rejected delivery according to these guidlines.

If however the courier attempts delivery and is unable to complete (e.g. you are not home), they will usually post a notification card through the letterbox indicating what to do next to obtain your parcel. Often if a signature cannot be obtained, the goods will be returned to the local courier depot and await re-delivery or collection by the customer.

In the case of some very small and light items, parcel delivery may occur by method of regular postal services with no signature required.

Pallet Delivery

Service Cost Description Of Service Timescale
Pallet Delivery £35.00 to valid UK** postcodes.

Exclusions apply.

Pallets are excluded from free delivery offers.

A single charge for a pallet delivery**. If you order more than one product that utilises this service, you will be charged on a per-product basis as multiple pallets will be required to deliver your order. Subsequent pallets may or may not be of a lower price for your area. Note that if your order also contains products that usually require Parcel Delivery to standard valid postcode zones, you will not be charged any parcel rates but only for the Pallet Delivery, unless the total order value is below £250. Your smaller products will be grouped and packed onto the pallet(s) with your larger products. View full delivery information >

3-5 working days estimated.

Delivery usually occurs the next working day following receipt of the dispatch notification email.

When your order consists of large or heavy items (such as baths, shower enclosures, shower trays or sanitary ware etc.) delivery will usually be made to you via secure pallet.

All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the 'Shipping Estimate' tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.

When using this service, your order will be dispatched as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. With palletised delivery, we make every effort to dispatch and deliver these goods usually within 3-5 (three to five)* working days. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification.

The secure pallet will travel through the pallet network to a depot local to your specified delivery address. The local delivery service will then contact you and arrange a convenient delivery day and time-slot. Please make sure someone is home to take delivery on this day. Delivery is made as soon as possible, however circumstances do occasionally intervene to prevent this. If there is a delay, you will be contacted by e-mail and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).

Please note that when you sign for the goods, the local pallet carrier accepts this as confirmation that the consignment has been delivered in 'good condition'. Your goods should arrive in perfect condition, but if you see upon the point-of-delivery that this is clearly not the case, please do not accept delivery or sign only as 'damaged'. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. Please notify us by e-mail as soon as possible if you have rejected delivery according to these guidlines.

Important: The pallet delivery service provides delivery to the roadside only. If your property is some distance from the roadside or in a multi-storey complex, please ensure someone able-bodied is available to unpack your pallet and remove your consignment from the roadside as the delivery driver will not provide this service.

*All delivery dates and timescales outlined are estimations only and are not guaranteed.

**Excluded UK postcodes and international delivery charges may vary based on location. Please see below for further information about Exclusion Zones.

Exclusion Zones

If you are ordering for delivery to a location outside of standard valid UK Mainland postcode zones, additional charges may overide those generically outlined due to service providers.

Delivery charges estimated for Exclusion Zones in respect of both Parcel-based and Pallet-based deliveries are usually higher and are also usually excluded from both price-based and quantity-based delivery offers and promotions.

If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), we recommend utilising the 'Shipping Estimate' tool on the shopping basket page. This will validate your selected products for your postcode and advise the combined estimated charge prior to ordering. If you are still unsure, please Contact Us for assistance.

For more information, please see our full Terms & Conditions.


Our Brands

Compare
List currently empty. You can compare up to 3 products at a time.
We Recommend
Reviews
Blog
  • Two for one on Ideal Value taps and showers!

    Posted Thursday, May 22, 2014

    Simply add a quantity of 2 to your basket and only pay for the first one! Plus receive a further free product for each further one purchased (e.g. buy 4, pay for 2 etc.). Discounts calculated automatically during checkout. Marked products only.

    Read Post »


View All Posts »